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Privacy Notice

The General Data Protection Regulation (GDPR) came into force in May 2018. This notice sets out how we use personal information about service users of Self Help Community Housing Association Ltd.

Please see the section ‘Collection of your information’ for the type of information we hold about you, and ‘How we use your information’ for the reasons for which we use your information. We are committed to protecting your information and acting in accordance with your rights under data protection law.

1. Collection of your information

2. How we use your information

We use your information for the following purposes:

3. Legal Basis for Processing your Information

Under the new data protection regulations that came into effect in May 2018 we are required to inform all of our service users of the legal basis for processing your information. Our use of your information is permitted by applicable data protection law because it is necessary in order to:

4. Disclosures of your information

We share information with the following recipients:

When we share or request information we take steps to ensure that the recipients meet our data security standards, so that your information remains secure.

Under no circumstances will we sell your information or knowingly divulge any information about you unless it is to the recipients listed above and for the reasons explained in Section 2 how we use your Information.

5. Transfers of your information abroad

The use and disclosure of your information does not involves transferring your personal information outside of the European Economic Area.

6. Retention of your information

We have a data retention policy which ensures that we keep your information only as long as we need to in order to meet our legal, regulatory or contractual responsibilities.

7. Your rights

8. Visitors to our website:

Our website uses Google Analytics to allow us to track how popular our site is and to record visitor trends over time. Google Analytics uses a cookie to help track which pages are accessed. The cookie contains no personally-identifiable information, but it does use your computer’s IP address to determine where in the world you are accessing the site from, and to track your page visits within the site. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. For information on our cookie use please see our cookies guidance note. From time to time, we may embed external content from third-party websites, for example Twitter or YouTube, within our website. These external websites may utilise cookies and the privacy policy that will apply to such third-party content will be that published on the website of that third-party content provider. Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

9. CCTV Cameras:

CCTV Cameras are used in a variety of locations. Handling of these cameras is covered by the ICO’s CCTV Code of Practice and The Surveillance Camera Code of Practice.

10. Photographs on publications and our website

Photographs on publications and our website: Occasionally we may place pictures of our properties and service users on our website. However, we would only identify you specifically in pictures with your permission. Group photos at events may also be taken and placed in our newsletters, press releases or on our website. If you do not want your photo to appear in group photos then please advise the person taking the photographs, or contact our office to ask for the photo to be removed from display.

11. Status of this privacy notice

This privacy notice was updated in August 2022. It is a notice explaining what Self Help Community Housing Association Ltd does with your information but it is not a document that binds the Association or any other party contractually.

We reserve the right to amend this notice from time to time, and will take appropriate steps to bring any such amendments to your attention.

12. Contact information, and exercising your rights

If you wish to exercise your rights described under heading 7 above, or if you have any questions about our use of information or this document, please contact:

Data Protection Officer

Self Help Community Housing Association Ltd

12 King Square Avenue, Bristol BS2 8HU


About Us

We are a charitable Housing Association providing temporary supported housing in Bristol for single people and families who are experiencing homelessness.

Our Contacts

12 King Square Avenue Bristol BS2 8HU

0117 970 5400