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Different Ways to Pay

Directly from your bank account

Setting up a regular payment directly from your bank account can provide peace of mind as your bank can make sure that your rent is paid to us automatically on a regular day each week or month. Online banking can also allow you to make one off payments.

You can set up direct payments from your bank account in a variety of different ways:

If you are not already registered for online services with your bank or you need help to set up a payment, your Support Worker or Housing Officer can advise and support you with this and provide you with our bank account details.

Using an Allpay card

If you are responsible for paying some or all of your rent directly we can arrange for you to receive an AllPay card. If you do not already have a payment card and would like one, please contact your housing Officer who would be happy to arrange this.

A payment card allows you can use it to pay your rent in any of the following ways:-

In Person

If you are struggling to make a payment by one of the other methods you can pay by cash or cheque at our offices during our opening hours. You should be provided with a receipt which you should keep safely.

By Post

We don’t recommend this method of payment as it is slower and less reliable than other methods of payment. If you post a cheque for your rent please write your address on the back of the cheque. Never send cash through the post.

Rent Arrears and Managing your Rent Account

Rent Arrears or Struggling to Pay?

If are having problems paying some or all of your rent the most important thing you can do is get in touch with us as soon as possible so that we can help you.

If you fall behind with your rent we will assist you in a helpful and supportive way, give you flexible options for paying your rent and help you make an achievable plan to get back on track.

We can also offer you direct support and also help you to access external services specifically for individuals experiencing hardship. Ways we can help include:

Changes in your Circumstances

Changes in circumstances are perhaps the most common reason for residents falling behind with their rent. Most commonly this occurs in three ways:

What to do if Your Circumstances Change

It is vital that you inform us of any changes in your circumstances immediately so that we can help you take the necessary steps to protect you from building up rent arrears.

Please contact your Housing Officer or Support worker as soon as possible. They can help you to complete the necessary forms, contact the relevant departments and help you to work out if are receiving the correct levels of benefit.

Cost of Living Crisis

The cost of essential things like food, gas and electricity are going up quickly but wages and benefits aren’t increasing at the same rate (if at all). This means that paying for the things you need are becoming increasingly difficult.

We are acutely aware that many of our residents are facing an incredibly difficult time already and that further energy rises in October 2022 are going to make this winter even more challenging as this is when most of us need to use more energy to keep our homes warm and to cook hot food.

How this might affect you

Prioritising your Rent

We understand that no circumstances are exactly the same but most (if not all) advice agencies will advise that your highest priority should be keeping a roof over your head.

Managing your rent payments responsibly is key to protecting your housing security. If neglected, you could face legal action and in the worst-case scenario eviction from your home. We advise all of our residents to prioritise paying their rent first and to contact us immediately if you are having difficulties.

Our In-Crisis Page has additional information about how we can support and advise you through difficult times.

About Us

We are a charitable Housing Association providing temporary supported housing in Bristol for single people and families who are experiencing homelessness.

Our Contacts

12 King Square Avenue Bristol BS2 8HU

0117 970 5400