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Report A Repair

What to do if you smell gas

It's crucial to act quickly in a gas emergency.

Call 0800 111 999 immediately!

Also, see our Home Safety page for further information to help keep you safe.



These are repairs where there is danger to life or limb or serious damage to property. We aim to undertake emergency repairs within 1 working day.

The following are classed as emergency repairs:

Reporting an Emergency Repair

If the emergency occurs during office hours, you should phone us as soon as possible on 01179705400

For emergency repairs outside of office hours we use the Bristol City Council Emergency Repair Service. The out of hours repairs service is for emergency repairs only and you may be charged if you use this service for a repair that is not an emergency.

If the emergency occurs outside of office hours, please phone the Bristol City Council out of hours repairs service on 0117 9222050


Most repairs are not emergencies. Non-emergency repairs are classed in the following ways:

Urgent Repairs

These are repairs which could become emergencies if not done quickly. We aim for urgent repairs to be completed within 5 working days.

The following are examples of urgent repairs:

Routine Repairs

These are repairs not classed as an emergency or urgent. We aim for routine repairs to be completed within 20 working days

The following are examples of routine repairs:

Whilst we always try to meet our response times, there can sometimes be a delay for reasons beyond our control, such as a lack of spare parts. If that happens, we will contact you to explain and provide an estimated completion date.

Reporting an Urgent or Routine Repair

It is important to give us all the details below to help prevent delays.

You can request an urgent or routine repair in a number of ways:

Request a Repair

Fill out the form below to send us an email

About Us

We are a charitable Housing Association providing temporary supported housing in Bristol for single people and families who are experiencing homelessness.

Our Contacts

12 King Square Avenue Bristol BS2 8HU

0117 970 5400