Office Opening Hours
Mon 09:00-13:00 & 14:00- 17:00
Tue 09:00-13:00 & 14:00- 17:00
Wed 13:00 - 20:00
Thu 09:00-13:00 & 14:00- 17:00
Fri 09:00-13:00 & 14:00- 16:00
Our offices are closed on public holidays and weekends.
Our Offices close for the Christmas break at 13:00 on Christmas Eve and repopen at 9am on the first working day of the new year.
Providing housing for people who are homeless is only half of the job. The true measure of success is in preventing it from occurring again. We explain to our tenants that if they can demonstrate the ability to maintain a tenancy in a responsible way, the door to a permanent home will open up for them in the not to distant future. A stay in Self Help accommodation provides homeless people with the opportunity to demonstrate that past issues have been addressed and that they can now sustain tenancy.
For our part, this means providing advice, assistance and advocacy in dealing with various benefits agencies, liaising with the local authority and social landlords, housing register applications, regular house visits and making sure our staff are always accessible and willing to help.
In return, we expect our tenants to fulfil their responsibilities to prevent any lapse back into homelessness. This means engaging with our support workers, paying the rent and bills and acting responsibly in relation to their home.
When a person is ready for a move to permanent housing, our Housing Officers liaise with the local authority and Registered Social Landlords to obtain permanent offer of housing. On average, 70% of the people we house move on in a planned way.
The Support Service is an integral part of the overall services that Self Help provides. All residents are allocated a Support Worker at the beginning of their tenancy or license agreement and this person will work with them throughout the length of their stay and for up to six weeks after they leave Self Help accommodation, the aim of the support is to address initial and ongoing needs that the assessment procedure, resident and Support Worker identify, this in turn will assist residents in maintaining their occupancy agreement with the Association.
What Residents can expect from a Support Worker?
This will vary depending on their particular needs. However below are some of the things the Worker can help you with:
- Accessing furniture and equipment
- Budgeting/Bills (including rent arrears)
- Social/Educational and Training Needs
- “Meaningful Occupation” including finding paid/unpaid employment
- Confidence Building
- Getting on with other tenants
- General emotional support
- Drug/Alcohol use alongside specialist support
- Empowering residents to look after their own health and safety
- Finding suitable future accommodation
- Support after moved on
- Language Issues
- Benefit advice and information
Support Worker’s are employed by Self Help to assist residents in maintaining their occupancy agreement, improve their quality of life and to assist them with accessing suitable accommodation in the future. Support Worker’s participate in regular training opportunities, which enable them to effectively support tenants who have a wide range of needs and requirements. Support Workers also have regular supervision, which gives them an opportunity to reflect on and improve their practice as professional workers and provide a continually improving service for all Self Help service users.
How Does Support work?
Initially the resident and Support Worker will work through an Assessment of Support Needs, this will assists both parties to identify support issues which need to be addressed in the short, medium and long term. The Support Worker will also refer to the Housing and Needs Allocations Assessment which is conducted prior to SELF HELP offering its services, this will ensure that the support needs identified at the interview and allocations stage are also addressed.
A support agreement is also signed by residents and workers at this stage, this agreement clearly sets out what residents can expect from the service and what SELF HELP require from them.
After an initial period of 4 -6 weeks the resident and Support Worker will begin drawing together an Ongoing Support Plan, which will be reviewed regularly and changed when required. Both the resident and Worker can have input into this plan and individual responsibilities, time frames and outcomes are jointly agreed.
The Support Worker is employed on the resident’s behalf to assist them with the process of becoming independent and they will work in a non-judgmental way.
Where, when & how often?
The frequency of appointments is agreed at the initial stage, we aim to provide a flexible service so how often residents meet with their Support Worker, where they meet and when, can be negotiated with the Worker depending on the residents needs.
Engaging with the Support Service is a condition of all occupancy agreements, it is therefore expected that residents will meet with their Worker no less often than once every four weeks.
What happens when a resident leaves?
The Support Worker can continue to work with residents for up to six weeks after they have left Self Help accommodation. If they feel that they still require support - this is discussed with the worker who can assist them with finding a suitable organisation that can meet their individual support needs.
Other - Advice, Advocacy and Referrals
Self Help also offer general advice on housing, homelessness, benefits, housing law, grants and budgeting and community resources to anyone whether they are homeless or not. General enquiries are taken on a drop in basis. For more complicated issues we may ask that the person makes an appointment so that we can provide more in depth help.
Our advocacy services may include things such liaising with the Benefits Agency or Local Authority departments on a persons behalf.
Whilst we always try, there is no guarantee that we can help. However we have access to a wide range of information and contacts and we can usually make a referral to someone or somewhere that can help.